IT Support for Charities
Affordable, reliable IT support for UK charities and non-profits. We protect donor and beneficiary data, support your fundraising systems and help you make the most of charity technology discounts.
What does charity IT support include?
Charity IT support combines a responsive helpdesk, proactive monitoring, security and backup tailored to non-profit budgets. It keeps fundraising and CRM systems such as Donorfy, Beacon and Salesforce Nonprofit Cloud running, protects sensitive data and helps you access donated and discounted licensing.
Our support covers everyday user issues, Microsoft 365 and email security, secure access for staff and volunteers, and guidance on stretching limited technology budgets without compromising on protection.
What's Included
Approachable Helpdesk
Patient, jargon-free support for staff, trustees and volunteers.
Fundraising Platform Support
Keeping Donorfy, Beacon, Salesforce and Raiser's Edge available.
Charity Licensing Guidance
Access to non-profit discounts and donated software.
Backup & Continuity
Reliable backup to protect donor and beneficiary records.
Proven Success Story
How we supported a hospice charity with reliable, cost-effective technology and fundraising automation.
Fundraising Payments Automation
To strengthen their fundraising operations, Noah's Ark partnered with Synergi Tech to transform raw fundraising data acquired by external face-to-face fundraising agencies into a fully automated payments workflow, seamlessly integrated with GoCardless.
- Reduced administration – staff now spend less time on manual processing, freeing them to focus on fundraising and supporter engagement.
- Improved accuracy – automated data transformation and mandate creation eliminates human error.
- Enhanced scalability – the charity can handle growing volumes of donations without additional overhead.
We were delighted with the support we received from Synergi Tech in creating a bespoke data feed to take raw supporter data from an external fundraising agency into GoCardless. The project was developed, tested and actioned without any hitches and successfully allowed us to run our face-to-face fundraising campaign to sign up regular supporters donating via Direct Debit. The Synergi Tech development team responded to the challenge to satisfy the demands of both the fundraising agency and the us here at the charity. All compliance requirements around the data processing were answered.
Judith
Fundraising Data Manager
See how we can deliver the same outcomes for your organisation.
Discuss Your ProjectFrequently Asked Questions
Yes. We right-size solutions to charity budgets and help you access non-profit discounts and donated licensing so you get dependable support without overspending.
Yes. We support and integrate the main charity platforms including Donorfy, Beacon, Salesforce Nonprofit Cloud and Raiser's Edge.
Yes. We provide secure, easy-to-use remote access and manage devices and accounts for a changing mix of staff and volunteers.
Talk to a Charity Specialist
Contact us today for a free, no-obligation consultation tailored to your organisation.