Noah's Ark Children's Hospice
Fundraising Payments Automation
Noah's Ark Children's Hospice provides vital support to children with life-limiting or life-threatening conditions and their families. As a charity reliant on voluntary donations, the ability to manage fundraising data efficiently and securely is essential.
Fundraising generates large volumes of supporter and donation data, covering one-off gifts, recurring donations and direct debit mandates. For Noah's Ark, manually processing data acquired by external face-to-face fundraising agencies presented several challenges:
Time-intensive processes – staff were spending significant time handling supporter and payment data.
Risk of error – manual data entry increased the potential for inaccuracies, affecting both supporter relationships, data security and financial reconciliation.
Fragmented systems – fundraising data was not directly connected to GoCardless, creating inefficiencies in managing direct debits and recurring donations.
The charity needed an automated, reliable solution that would free up staff time, ensure accuracy, protect supporter relationships and scale with their fundraising ambitions.
Synergi Tech worked with Noah's Ark to design a system that:
Transforms raw fundraising data into structured records for supporters, bank accounts, and mandates.
Creates direct debit mandates automatically in GoCardless.
Manages subscriptions and payments — ensuring every recurring donation is processed securely and reliably.
Delivers full automation — eliminating manual data entry and reducing administrative overhead.
By handling both the technical build and integration with GoCardless, Synergi Tech ensured a smooth, secure transition to a streamlined fundraising process.
Results & Impact
Measurable outcomes that drive business success
Reduced administration – staff now spend less time on manual processing, freeing them to focus on fundraising and supporter engagement.
Improved accuracy – automated data transformation and mandate creation eliminates human error.
Enhanced scalability – the charity can handle growing volumes of donations without additional overhead.
Secure, reliable, compliant payments – GoCardless integration ensures compliance, efficiency, and confidence for both the charity and its supporters.
Business Impact
Long-term value and transformation
By automating the transformation of fundraising data into GoCardless mandates, subscriptions, and payments, Synergi Tech has helped Noah's Ark Children's Hospice modernise its donation management process.
The solution not only reduces administrative burden and risk but also supports the charity's long-term goal: enabling staff to spend more time where it matters most – supporting children and families, through greater time allocation on generating income.
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