Expert IT Support for Small Businesses
Professional IT support designed for SMEs. Get expert help when you need it, without the cost of full-time IT staff. Fast response times, experienced technicians, and support that truly understands small business challenges.
Why Small Businesses Trust Our Support
Responsive, knowledgeable IT support that keeps your business running smoothly
Expert Help Desk
Direct access to experienced IT technicians who understand small business needs. Get help via phone, email, or remote support whenever you need it.
Fast Response Times
Priority support with rapid response times. Critical issues addressed within 15 minutes, ensuring minimal disruption to your business operations.
Dedicated Support Team
Work with a consistent team who get to know your business and systems. No ticket queues or outsourced call centres – just genuine partnership.
Proactive Problem Prevention
We don't just fix problems – we prevent them. Proactive monitoring identifies issues before they impact your team's productivity.
Remote & On-Site Support
Most issues resolved remotely for speed and convenience, with on-site support available when hands-on assistance is needed.
Strategic IT Guidance
More than just troubleshooting – we provide strategic advice to help you make informed technology decisions that support business growth.
How Our Support Works
Simple, efficient support process designed for speed and clarity
Contact Us
Get in touch via phone, email, or portal. Our friendly team is ready to help you immediately.
Diagnose Issue
Our technicians quickly diagnose the problem and explain the issue and solution in plain language.
Resolve Remotely
Most issues resolved remotely for speed. We'll arrange on-site visit if needed.
Follow Up
We follow up to ensure everything is working correctly and document the solution for future reference.
Comprehensive Support Across All Your IT
From hardware to software, we've got you covered
Hardware Support
- Desktop and laptop troubleshooting
- Printer and peripheral support
- Server hardware issues
- Network equipment support
- Hardware upgrades and replacements
- Equipment procurement advice
Software Support
- Microsoft 365 and Office support
- Email configuration and troubleshooting
- Application installation and updates
- Software licence management
- Line of business application support
- Operating system issues
Network Support
- Internet connectivity issues
- WiFi problems and optimisation
- VPN setup and troubleshooting
- Network performance issues
- Firewall and security configuration
- Remote access support
User Support
- Password resets and account issues
- New user setup and training
- File and data recovery
- Mobile device support
- Backup and restore assistance
- General technical guidance
Choose Your Support Level
Flexible IT support packages to match your business needs
Essential Support
Perfect for small teams with basic IT needs
- Business hours support (9am-5pm)
- Remote technical assistance
- Email and phone support
- Basic troubleshooting
- Software update assistance
- Response within 4 hours
Priority Support
Ideal for growing businesses requiring faster response
- Extended hours support (8am-8pm)
- Priority response within 1 hour
- 24/7 emergency support
- Proactive monitoring
- Advanced troubleshooting
- Quarterly IT health checks
Premium Support
For businesses needing comprehensive support
- 24/7 premium support
- Critical issue response <15 mins
- Dedicated account manager
- On-site support included
- Strategic IT consultancy
- Monthly performance reviews
The Benefits of Professional IT Support
Stop struggling with IT problems and get back to running your business. Professional IT support means fewer disruptions, happier staff, and more time to focus on what matters most.
- Reduce downtime with fast problem resolution
- Lower IT costs compared to hiring full-time staff
- Access to specialist expertise when you need it
- Predictable monthly costs for better budgeting
- Improved team productivity with reliable IT
- Peace of mind from 24/7 monitoring
- Scalable support as your business grows
- Focus on core business, not IT problems
Frequently Asked Questions
Common questions about our IT support for small businesses
How quickly can you respond to IT issues?
Response times vary by support level. Our Priority Support includes 1-hour response, whilst Premium Support offers critical issue response within 15 minutes. Even our Essential Support responds within 4 hours during business hours.
Do you support businesses outside of Lincoln?
Yes, we support small businesses across the UK. Most support is provided remotely, and we can arrange on-site visits for clients within a reasonable distance or work with local technicians elsewhere in the UK.
What if we need help outside of business hours?
Our Priority and Premium Support packages include extended hours and 24/7 emergency support for critical issues that can't wait until the next business day.
Can you support our existing IT equipment and software?
Absolutely. We support all major hardware brands, operating systems, and business applications. If we encounter something unfamiliar, we have the expertise to learn quickly or engage with vendor support on your behalf.
Do we need to sign a long-term contract?
We offer flexible 12-month contracts with the option to review and adjust your support level as your business needs change. We believe in earning your continued business through excellent service.
What's the difference between this and managed IT services?
IT support focuses on reactive troubleshooting and problem resolution. Managed IT services include support plus proactive monitoring, security management, strategic planning, and complete infrastructure management. Many businesses start with support and upgrade to managed services as they grow.
How do we access support?
Multiple ways: call our support line, email our help desk, or submit tickets through our client portal. Choose whichever method is most convenient for you and your team.
Will we work with the same technicians each time?
Yes, we assign dedicated technicians to your account who get to know your systems and business. This ensures faster problem resolution and more personalised service.
Get the IT Support Your Business Deserves
Join hundreds of small businesses that trust Synergi Tech for reliable, responsive IT support. Let's discuss how we can help your business thrive.