Professional Cloud Support Services for UK Businesses
Comprehensive cloud support services designed to keep your cloud infrastructure running smoothly. From 24/7 monitoring and proactive maintenance to expert technical support, we partner with your business to ensure optimal cloud performance, security, and cost efficiency across AWS, Azure, and Google Cloud platforms.
Comprehensive Cloud Support Solutions
Our cloud support services provide the expertise and resources you need to maximise your cloud investment whilst minimising operational complexity and costs.
Round-the-clock monitoring of your cloud infrastructure with real-time alerts and proactive issue detection to prevent downtime before it impacts your business operations.
- Real-time performance monitoring
- Automated alerting system
- Proactive issue detection
- Resource utilisation tracking
Access to certified cloud engineers and specialists who understand your infrastructure and provide rapid response to technical issues across all major cloud platforms.
- AWS, Azure & GCP certified engineers
- Rapid incident response
- Troubleshooting & resolution
- Architecture guidance
Comprehensive security management including patch management, vulnerability scanning, compliance monitoring, and security best practices implementation across your cloud environment.
- Security patch management
- Vulnerability assessments
- Compliance monitoring
- Security best practices
Continuous analysis and optimisation of your cloud spending through resource right-sizing, reserved instance management, and identification of cost-saving opportunities.
- Resource right-sizing
- Reserved instance recommendations
- Unused resource identification
- Monthly cost reporting
Robust backup strategies and disaster recovery planning to ensure business continuity. Regular testing and documentation of recovery procedures for peace of mind.
- Automated backup management
- DR planning & testing
- RTO/RPO management
- Multi-region redundancy
Continuous performance tuning and optimisation of your cloud infrastructure to ensure applications run efficiently and users experience optimal performance.
- Application performance monitoring
- Database optimisation
- Load balancing configuration
- Caching strategies
Flexible Support Tiers
Choose the level of cloud support that matches your business needs and budget, with the flexibility to scale as your requirements grow.
Perfect for small businesses with straightforward cloud infrastructure requiring fundamental monitoring and support.
- Business hours support (9am-5pm)
- Basic monitoring & alerting
- Email support
- Monthly performance reports
- Patch management
Ideal for growing businesses requiring comprehensive cloud management with extended support coverage and proactive optimisation.
- 24/7 monitoring & alerting
- Extended support hours (8am-8pm)
- Phone & email support
- Cost optimisation reviews
- Security management
- Quarterly architecture reviews
Complete cloud management solution for enterprises requiring maximum uptime, dedicated resources, and strategic cloud guidance.
- 24/7/365 support & monitoring
- Dedicated cloud engineer
- Priority incident response
- Advanced security & compliance
- Strategic cloud planning
- Monthly strategy sessions
Multi-Platform Cloud Expertise
Our certified engineers provide expert support across all major cloud platforms, ensuring you receive the specialised knowledge your infrastructure requires.
Comprehensive AWS support including EC2, RDS, S3, Lambda, and the full suite of AWS services with AWS-certified engineers.
- AWS Solutions Architect certified
- Well-Architected Framework reviews
- Cost optimisation with AWS tools
Expert Azure management covering Virtual Machines, App Services, Azure SQL, and integration with Microsoft 365 and Active Directory.
- Azure Administrator certified
- Hybrid cloud expertise
- Microsoft 365 integration
Specialised GCP support including Compute Engine, Cloud SQL, Kubernetes Engine, and Google's data analytics and AI services.
- Google Cloud certified
- Kubernetes expertise
- BigQuery & data analytics
Why Partner with Synergi Tech for Cloud Support
We don't just provide cloud support – we become your trusted technology partner, working alongside your team to ensure long-term success and continuous improvement.
Our team holds multiple certifications across AWS, Azure, and Google Cloud, ensuring you receive expert guidance and support from qualified professionals who understand your platform inside out.
We don't wait for problems to occur. Our proactive monitoring identifies potential issues before they impact your business, reducing downtime and ensuring optimal performance around the clock.
Our clients typically save 20-30% on cloud costs through our optimisation strategies, right-sizing recommendations, and identification of unused resources – savings that often exceed our service fees.
Security is built into everything we do. From automated patch management to compliance monitoring and security best practices, we ensure your cloud environment remains secure and protected.
Through continuous monitoring and optimisation, we ensure your applications perform at their best. From database tuning to load balancing configuration, we maximise efficiency across your infrastructure.
With Synergi Tech managing your cloud infrastructure, you can focus on your core business whilst we handle the technical complexities, knowing your systems are in expert hands 24/7.
Our Cloud Support Process
A structured approach to onboarding and ongoing cloud management that ensures seamless integration with your existing operations.
We conduct a comprehensive review of your current cloud infrastructure, identifying pain points, optimisation opportunities, and establishing baseline performance metrics.
We implement monitoring tools, configure alerting systems, establish support processes, and integrate with your existing systems for seamless operation.
Round-the-clock monitoring, regular maintenance, security updates, performance optimisation, and proactive issue resolution to keep your systems running smoothly.
Regular reviews, architecture optimisation recommendations, cost-saving opportunities, and strategic planning to ensure your infrastructure evolves with your business.
Cloud Support Across Industries
We provide specialised cloud support services tailored to the unique requirements and compliance needs of various industries.
PCI DSS compliant cloud support with enhanced security, audit trails, and strict access controls for financial applications and data.
HIPAA-compliant cloud management ensuring patient data security, privacy controls, and regulatory compliance for healthcare systems.
High-availability cloud support for online stores, managing peak traffic periods, payment processing, and customer data security.
Cloud support for production systems, IoT integrations, supply chain management, and Industry 4.0 digital transformation initiatives.
Reliable cloud infrastructure support for consultancies, legal firms, and professional service providers requiring secure client data management.
Enterprise-grade cloud support for software companies, ensuring high availability, scalability, and performance for customer-facing applications.
Frequently Asked Questions
We provide comprehensive support for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). Our team includes certified engineers for each platform, ensuring you receive expert guidance regardless of your chosen cloud provider. We also support hybrid and multi-cloud environments.
Response times depend on your support tier and issue severity. For critical issues on our Professional and Enterprise plans, we aim to respond within 15 minutes. Our 24/7 monitoring systems automatically detect and alert on critical issues, often allowing us to resolve problems before they impact your business.
Absolutely. Cost optimisation is a core component of our cloud support services. We continuously analyse your usage patterns, identify unused resources, recommend right-sizing opportunities, manage reserved instances, and implement automation to reduce waste. Most clients see 20-30% cost reductions within the first few months.
Yes, we offer comprehensive cloud migration services as part of our cloud support offerings. Whether you're moving from on-premises infrastructure to the cloud or migrating between cloud platforms, our team can plan, execute, and support your migration whilst minimising disruption to your business.
We utilise a combination of native cloud platform monitoring tools (CloudWatch for AWS, Azure Monitor, Google Cloud Operations) along with third-party solutions like Datadog, New Relic, or Prometheus depending on your requirements. We configure comprehensive dashboards and alerting tailored to your specific infrastructure.
Security is fundamental to our cloud support services. We implement security best practices including automated patch management, vulnerability scanning, access control reviews, and compliance monitoring. We can help you achieve and maintain compliance with standards like ISO 27001, SOC 2, GDPR, HIPAA, and PCI DSS.
Yes, our support tiers are designed to be flexible. As your business grows or your requirements change, you can easily upgrade or adjust your support level. We'll work with you to ensure the transition is seamless and your growing needs are met.
Our backup and disaster recovery services include automated backup configuration, backup monitoring and verification, disaster recovery planning and documentation, regular DR testing, and multi-region redundancy setup where appropriate. We work with you to define appropriate RTO (Recovery Time Objective) and RPO (Recovery Point Objective) targets.
Yes, we provide comprehensive reporting including monthly performance reports, cost analysis and trends, security and compliance status, capacity planning recommendations, and incident summaries. Enterprise clients receive more detailed reporting and quarterly strategic reviews with our senior cloud architects.
We believe in empowering your team. We provide documentation of all changes, regular knowledge-sharing sessions, training on cloud best practices, and collaborative problem-solving. We work as an extension of your team rather than replacing it, ensuring your internal capabilities grow over time.