Specialist IT support services designed for insurance providers in Lincoln and across the UK. We ensure your claims systems remain operational 24/7, protect client data, and maintain FCA compliance whilst enabling you to focus on delivering exceptional customer service and growing your insurance business.
Our specialist insurance IT support team understands the unique challenges of insurance environments and provides proactive, reliable support to keep your business running smoothly.
Round-the-clock support for critical insurance systems. Our team is available whenever you need us, ensuring claims processing and underwriting never stops due to IT issues.
Full compliance with FCA regulations, GDPR, and Data Protection Act. We protect sensitive client information with enterprise-grade security measures and regular audits.
Specialist support for insurance platforms including claims management, policy administration, and underwriting systems. Our team understands insurance workflows and regulatory requirements.
Continuous monitoring of your IT infrastructure to identify and resolve potential issues before they impact claims processing or customer service operations.
Automated, secure backups of all policy data and claims records. Fast recovery procedures to minimise downtime and ensure business continuity in case of system failures.
Flexible support options including remote assistance for quick fixes and on-site visits for complex issues. Priority response for insurance operations.
Comprehensive training for underwriters, claims handlers, and brokers on IT systems and security best practices. Ongoing support to ensure everyone can work efficiently.
Rapid response to cybersecurity threats, system outages, and IT emergencies. Minimise disruption and protect client data with our expert incident management.
Maintain compliance with FCA requirements, insurance regulations, and data protection standards. Regular audits and documentation to demonstrate compliance.
Insurance companies face unique IT challenges that can directly impact business operations and customer service. Our specialist support team addresses these challenges with tailored solutions that prioritise operational continuity and regulatory compliance.
Minimise disruption to claims processing and customer service with proactive monitoring, rapid response times, and redundant systems that keep critical services online.
Protect sensitive client data with advanced security measures, regular vulnerability assessments, and comprehensive staff training on data protection and FCA requirements.
Seamlessly integrate older insurance platforms with modern technology, ensuring continuity of operations whilst modernising your IT infrastructure.
Navigate complex insurance regulations with expert guidance, maintaining compliance with FCA, ICO, PCI DSS, and industry standards whilst supporting business growth.
Support multiple offices, branches, or departments with centralised IT management and consistent service delivery across all locations and teams.
From insurance brokers to underwriters and claims departments, our insurance IT support services are tailored to meet the specific needs of your insurance operations.
Comprehensive IT support for insurance brokers including broker management systems, client portals, quotation systems, and commission tracking. We ensure your brokerage runs smoothly with minimal IT disruptions.
Specialist IT support for general insurers covering policy administration, claims management, underwriting systems, and customer service platforms. Maintain operational excellence with reliable technology.
Dedicated IT support for life and health insurers including policy systems, medical underwriting, claims processing, and beneficiary management. Enhance service quality with dependable technology.
Tailored IT support for commercial insurance providers including risk assessment systems, large policy management, multi-site coordination, and renewal management. Professional IT for professional insurance.
IT support for claims teams covering claims management systems, fraud detection tools, assessment software, and communication platforms. Keep your focus on claims resolution, not IT issues.
Modern IT support for insurance technology companies including API management, platform integrations, development environments, and testing systems. Supporting innovation with reliable infrastructure.
Partner with insurance IT specialists who understand your business challenges and deliver reliable, compliant solutions that support your growth.
Our team has extensive experience supporting insurance providers across the UK. We understand insurance workflows, regulatory requirements, and the critical nature of insurance IT systems.
Priority support for insurance clients with fast response times and immediate action on critical issues. We know that IT problems can directly impact business operations and customer service.
Prevent problems before they occur with continuous monitoring, regular maintenance, and proactive system updates. Reduce downtime and improve system reliability.
Navigate complex insurance regulations with confidence. We ensure your IT systems meet all regulatory requirements including FCA standards, GDPR, PCI DSS, and insurance industry guidelines.
Fixed monthly pricing with no hidden costs. Predictable IT budgeting that allows you to focus resources on business growth rather than unexpected IT expenses.
We build lasting relationships with insurance providers, acting as an extension of your team. Your success is our success, and we're committed to supporting your growth.
Common questions about our insurance IT support services
Our insurance IT support includes 24/7 helpdesk support, proactive system monitoring, insurance platform support, network management, security monitoring, data backup and recovery, staff training, and compliance management. We provide comprehensive support for all your IT needs including policy systems, claims platforms, and broker management software.
Yes, we provide both remote and on-site support depending on your needs. Our team can visit your office for complex issues, new system installations, or regular maintenance visits. We offer flexible support arrangements tailored to your business requirements and can provide on-site presence for major projects or system migrations.
For critical issues affecting business operations, we provide immediate response with priority handling. Our 24/7 support team aims to respond within 15 minutes for emergency calls and can provide remote assistance immediately. On-site visits for critical issues are typically within 2-4 hours depending on your location.
Absolutely. We specialise in insurance IT and maintain full compliance with FCA regulations, GDPR, Data Protection Act 2018, and PCI DSS standards. Our team undergoes regular training on financial services data protection and we implement industry-leading security measures to protect client data.
Yes, we regularly support insurance providers with multiple locations. Whether you have two offices or twenty branches, we provide centralised IT management with consistent service delivery across all your sites. This includes coordinated support, standardised systems, and efficient multi-site monitoring.
We have extensive experience supporting major insurance platforms including Acturis, SSP, Applied Epic, Insurers own policy administration systems, and various specialist insurance software packages. Our team stays current with updates and changes to these systems to provide expert support.
Our insurance IT support is based on fixed monthly fees that vary depending on the size of your company, number of users, systems supported, and service level required. This provides predictable budgeting with no surprise costs. Contact us on 01522 282101 for a tailored quote based on your specific needs.
Yes, comprehensive cybersecurity is a core part of our insurance IT support. This includes firewalls, antivirus protection, email security, regular security updates, staff training, and continuous monitoring for threats. We also provide incident response if you experience a cyber attack, with specific focus on protecting sensitive client and policy data.
Explore our other specialist services designed for insurance providers
Contact us today to discuss your insurance IT support requirements. Our team is ready to help you maintain operational excellence, ensure FCA compliance, and protect your client data with reliable IT support.