Specialist IT support services designed for event venues, festivals, and entertainment companies in Lincoln and across the UK. We ensure your ticketing systems remain operational 24/7, protect customer data, and maintain PCI DSS compliance whilst enabling you to focus on delivering unforgettable live experiences.
Our specialist event IT support team understands the unique challenges of live entertainment and provides proactive, reliable support to keep your events running flawlessly.
Round-the-clock support for live events and venues. Our team is available whenever you need us, ensuring events run smoothly without technical disruptions.
Full compliance with PCI DSS for ticket sales and GDPR for attendee data. We protect sensitive payment and customer information with industry-leading security.
Specialist support for ticketing platforms and box office systems. Our team understands event workflows and high-volume transaction requirements.
Continuous monitoring of your IT infrastructure to identify and resolve potential issues before they impact ticket sales or live events.
Automated, secure backups of all ticketing data and customer records. Fast recovery procedures to minimise downtime during critical periods.
Flexible support options including remote assistance for quick fixes and on-site presence during major events. Priority response for live venues.
Comprehensive training for venue staff on IT systems and security best practices. Ongoing support to ensure everyone can handle technology confidently.
Rapid response to cybersecurity threats, system outages, and IT emergencies. Minimise disruption and protect customer data with our expert incident management.
Expert handling of traffic spikes during on-sale periods. Our systems scale to handle thousands of concurrent users without performance degradation.
Event venues and organisers face unique IT challenges that can directly impact revenue and customer experience. Our specialist support team addresses these challenges with tailored solutions.
Minimise disruption to live events with proactive monitoring, rapid response times, and redundant systems that keep critical services online during shows.
Protect sensitive customer and payment data with advanced security measures, regular vulnerability assessments, and comprehensive staff training on data protection.
Handle massive traffic spikes during ticket on-sales with scalable infrastructure, load balancing, and performance optimisation to prevent crashes.
Support multiple venues or festival sites with centralised IT management and consistent service delivery across all locations and events.
Deploy and support temporary IT infrastructure for festivals and outdoor events with reliable, weather-resistant solutions and on-site technical support.
From intimate venues to major festivals, our event IT support services are tailored to meet the specific needs of your live entertainment environment.
Comprehensive IT support for music venues and festivals including ticketing systems, artist management, production networks, and live streaming. We ensure your events run without technical glitches.
Specialist IT support for theatres covering booking systems, membership management, production technology, and audience engagement tools. Maintain smooth operations throughout the season.
Dedicated IT support for sports stadiums and conference centres including ticketing, catering systems, guest WiFi, and corporate hospitality management. Handle major events with confidence.
Tailored IT support for production companies including project management tools, equipment tracking, crew coordination, and client communication systems. Professional IT for professional events.
IT support for entertainment venues covering ticketing, drink sales systems, loyalty programmes, and customer communication. Keep the focus on entertainment, not IT problems.
Specialist IT support for festival operations including multi-stage coordination, cashless payment systems, artist logistics, and crowd management technology. Deliver exceptional festival experiences.
We're not just another IT support provider. We're event technology specialists who understand the unique pressures and requirements of live entertainment venues.
Our team has extensive experience supporting event venues and production companies across the UK. We understand live event challenges and the critical nature of event technology.
Priority support for event clients with fast response times and immediate action on critical issues. We know that IT problems during events can impact revenue and reputation.
Prevent problems before they occur with continuous monitoring, regular maintenance, and proactive system updates. Reduce downtime and improve reliability.
Navigate complex payment and data regulations with confidence. We ensure your IT systems meet PCI DSS, GDPR, and industry standards for ticketing and customer data.
Fixed monthly pricing with no hidden costs. Predictable IT budgeting that allows you to focus resources on delivering great events rather than unexpected IT expenses.
We build lasting relationships with event venues and organisers, acting as an extension of your team. Your success is our success, and we're committed to supporting your growth.
Common questions about our event management IT support services. Can't find what you're looking for? Contact us for personalised assistance.
Our event management IT support includes 24/7 helpdesk support, proactive system monitoring, ticketing system support, network management, security monitoring, data backup and recovery, staff training, and compliance management. We provide comprehensive support for all your IT needs including on-site support during major events.
Yes, we provide both remote and on-site support. Our team can be present at your venue during major events, festivals, or critical on-sale periods to ensure immediate response to any technical issues. We offer flexible support arrangements tailored to your event schedule.
For critical issues during live events, we provide immediate response with priority handling. Our 24/7 support team aims to respond within 15 minutes for emergency calls and can provide remote assistance immediately. On-site technicians during events can resolve issues in real-time.
Absolutely. We specialise in event technology and maintain full compliance with PCI DSS for payment processing, GDPR for attendee data, and industry security standards. Our team implements industry-leading security measures to protect customer and payment information.
Yes, we regularly support event organisations with multiple venues or festival sites. Whether you have two locations or twenty, we provide centralised IT management with consistent service delivery across all your sites. This includes coordinated support and efficient multi-site monitoring.
We have experience supporting various ticketing platforms and box office systems used in the events industry. Our team stays current with updates and changes to these systems to provide expert support for your specific platform.
Our event management IT support is based on fixed monthly fees that vary depending on the size of your venue, number of users, systems supported, and service level required. This provides predictable budgeting with no surprise costs. We can also provide per-event support for specific occasions. Contact us for a tailored quote based on your specific needs.
Yes, comprehensive cybersecurity is a core part of our event IT support. This includes firewalls, DDoS protection, payment security, email security, regular security updates, staff training, and continuous monitoring for threats. We also provide incident response if you experience a cyber attack or data breach.
Explore our other event management technology solutions to create a comprehensive IT infrastructure for your venue or events.
Get reliable, proactive IT support that keeps your events running smoothly. Contact Synergi Tech today to discuss your event management IT needs and receive a tailored support package for your venue or organisation.