We are committed to providing excellent service and resolving any concerns you may have
At Synergi Tech, we strive to provide exceptional service to all our clients. However, we understand that occasionally things may not meet your expectations. When this happens, we want to hear from you and work together to resolve any issues promptly and fairly.
Our Promise
We will treat all complaints seriously, investigate them thoroughly, and respond to you within a reasonable timeframe. Your feedback helps us improve our services and better serve all our clients.
We've designed a simple three-step process to ensure your concerns are addressed effectively
For most issues, we recommend starting with our customer support team who can often resolve matters quickly and efficiently.
If your concern cannot be resolved through initial contact, you may submit a formal complaint using any of the following methods.
For complex matters or if you prefer written correspondence, you can send your complaint to our office.
Customer Complaints
c/o Head of Operations
Synergi Tech Ltd
Technology House
Lime Kiln Way
Lincoln, LN2 4US
To help us investigate and resolve your complaint effectively, please include:
We follow a structured timeline to ensure your complaint is handled efficiently
We will acknowledge receipt of your complaint within 24 hours
Working days to investigate and provide initial response
Regular updates until the matter is fully resolved
If you are not satisfied with our initial response, your complaint will be escalated to our Head of Operations for further review. We are committed to finding a fair resolution to all complaints.
If you remain unsatisfied after our internal complaints process, you may have the right to refer your complaint to relevant industry ombudsman services or regulatory bodies, depending on the nature of your complaint.