Customer Service

Complaints Procedure

We are committed to providing excellent service and resolving any concerns you may have

Our Commitment to Customer Satisfaction

At Synergi Tech, we strive to provide exceptional service to all our clients. However, we understand that occasionally things may not meet your expectations. When this happens, we want to hear from you and work together to resolve any issues promptly and fairly.

Our Promise

We will treat all complaints seriously, investigate them thoroughly, and respond to you within a reasonable timeframe. Your feedback helps us improve our services and better serve all our clients.

How to Submit a Complaint

We've designed a simple three-step process to ensure your concerns are addressed effectively

1

Initial Contact

For most issues, we recommend starting with our customer support team who can often resolve matters quickly and efficiently.

2

Formal Complaint

If your concern cannot be resolved through initial contact, you may submit a formal complaint using any of the following methods.

01522 282 101 (9am-5pm)
3

Written Complaint

For complex matters or if you prefer written correspondence, you can send your complaint to our office.

Customer Complaints

c/o Head of Operations

Synergi Tech Ltd

Technology House

Lime Kiln Way

Lincoln, LN2 4US

What to Include in Your Complaint

To help us investigate and resolve your complaint effectively, please include:

Your full name and contact details
Account or reference number (if applicable)
Clear description of the issue or concern
Dates and times relevant to the complaint
Names of any staff members you've spoken with
What resolution you are seeking
Any supporting documentation or evidence

Our Response Process

We follow a structured timeline to ensure your complaint is handled efficiently

24hrs

Acknowledgement

We will acknowledge receipt of your complaint within 24 hours

5-10

Investigation

Working days to investigate and provide initial response

Follow-up

Resolution

Regular updates until the matter is fully resolved

Escalation Process

If you are not satisfied with our initial response, your complaint will be escalated to our Head of Operations for further review. We are committed to finding a fair resolution to all complaints.

External Resolution

If you remain unsatisfied after our internal complaints process, you may have the right to refer your complaint to relevant industry ombudsman services or regulatory bodies, depending on the nature of your complaint.